Bill C-212 primarily aims to establish the Office of the Ombud for the Department of Citizenship and Immigration. This office would be responsible for handling complaints and overseeing the department's practices to ensure transparency and fairness in its operations.

Among the main provisions, the bill outlines the appointment of an independent ombud who would have the authority to investigate complaints, make recommendations, and publish reports on findings. The office would also be tasked with promoting the rights of immigrants and ensuring their concerns are addressed.

The bill proposes amendments to other Acts to incorporate the role and responsibilities of the ombud within the existing legislative framework. This includes adjustments to ensure the ombud has access to necessary information to conduct investigations effectively.

The individuals affected by this bill include immigrants and asylum seekers interacting with the Department of Citizenship and Immigration, as well as departmental officials who would be required to cooperate with the ombud's office.